When you print on both sides the price will be doubled.
In order to use the library's print facilities you must be a registered user at Det Kgl. Bibliotek/The Royal Danish Library. If you have forgotten your pin code, log on your user account in the library system and edit your pin code.
Are you not a library user you need to register to become one to be able to print.
Use of our print facilities requires you to add funds to your printing account before you can begin to print/copy.
Minimum deposit to your printing account is 10 DKK.
Payment is made online. You must use a debit card such as a VISA card or a MasterCard. Alternatively you can also use MobilePay.
If you have ordered an article for self- printing via the library system, it will be kept for 15 days and then automatically deleted. Therefore, you must print your article within 15 days of receiving notification that it is ready to print.
If, because of technical problems, you do not receive the prints/copies you have paid for, you can get replacement prints/copies by contacting the staff at one of the AU libraries.
Employees will decide in each case whether there are sufficient grounds for refunding the payment so that you can make a new print/copy.
If you have a balance of at least 50 DKK in your print account, you can receive a refund of the money by sending an email to firstname.lastname@example.org. You must provide your name, address and your date of birth.
Users without a Danish account can pick up the amount by appointment. We do not transfer these kind of amounts to foreign accounts.