When will the material be available?

The processing time depends on where the material you have ordered is located – and where you have chosen to pick it up. You will receive an email when it is ready for collection. Note that the deadline for collecting the material is also stated in the email. The deadline cannot be changed. If you do not pick up the material, we will put it back in place on our shelves, or lend it to the next user waiting for it.

Ready for pick up

You will find a pick up number and a pick up location in the email you receive when the ordered material is ready for collection. You must use the pick up number when you collect the material. 

Please note that your deadline for collecting the material is also in the email. The deadline cannot be changed. If you are not able to pick up the material before deadline it will be reshelved or passed on to the next user in line.

Where do I pick up the material?

When you order a material, you decide which library you wish to collect it from. This could be any library in AU Library. At most libraries at Aarhus University it is possible to pick up the books yourself if the material is marked as "available" (loan collection) in our library system. It is usually faster than ordering from the website.