Information about

MyPrint

ATTENTION:
We are experiencing occasional problems with login and uploading documents to MyPrint.
See operating status (in Danish) for more information.

General

Prices

  • Black/White, A4: DKK 0.50 per page
  • Colour, A4: DKK 1.15 per page
  • Black/White, A3: DKK 0.70 per page
  • Colour, A3: DKK 1.35 per page

When you print on both sides the price will be doubled. 

Questions about MyPrint?

If there are any problems with MyPrint, you can look for help here on the site, or in our FAQ. If you don't find the answer to your problems, feel free to contact the staff of the service location, or contacting the service location directly. You can find all the informations about the service locations on the page of the service locations.MyPrint - FAQ

Getting started

Pictogram - Informationssøgning

User account

In order to use MyPrint, you must be a registered user at AU Library. If you are a user, just make a deposit to your print account and you are ready to print.  

Credit card icon

Payment

Use of MyPrint requires you to add funds to your printing account before you can begin to print/copy.

Minimum deposit to your printing account is 10.- dkr each time.

Payment is made online. You must use a debit card such as VISA, MasterCard, etc or MobilePay. See all your payment options.  You will not be charged a transaction fee.

Guides

If you need more help to the MyPrint system, AU Library has made several guides, which shows how to operate the system. 

Furthermore, Xerox has made a series of videos about how to operate the Xerox-printers, which are very helpful, if you need help getting started. If you need any further assistance, feel free to contact the staff of the library.

Practical information

PDF til selvprint - piktogram

Articles for self-printing

If you have ordered an article for self- printing via the library system, it will be kept for 15 days and then automatically deleted. Therefore, you must print your article within 10 days of receiving notification that it is ready to print.

Broken paper - ikon

Printing errors

If, because of technical problems, you do not receive the prints/copies you have paid for you can get replacement print/copy by contacting the staff of the AU Library at the service location.

Employees will decide in each case whether there are sufficient grounds for refunding the payment so that you can make a new print/copy.

Refunds

If you have a balance of at least 25 DKK in your print account, you can receive a refund of the money by sending an email to bogholderiet@kb.dk. You must provide your name, address and date of birth in the mail.

Users without a Danish account can pick up the amount by appointment. We do not transfer these kind of amounts to foreign accounts.

Other options

Pictogram - scanner

Scanner

You can also use our Xerox machines as scanners. You can send the scanned file to an email or an USB stick.

Notice law on copyright.

Pictogram - copy

Copying

The printers are also a copier. Log ind with you CPR-number and you library pin. The price is the same as for print. 

Notice law on copyright.