Are you a student at AU? If so, please help us by completing our survey and gain the chance to win a pair of Dr. Dre urBeats 2.0 headphones.
Participate in the survey
AU Library works continuously to develop and improve the user experience of the library services. One of the tools we use to measure user satisfaction is the LibQUAL survey.
LIBQUAL is developed by the Association of Research Libraries (ARL) and began in 2000 as a web-based survey tool to assist libraries with the improvement and development of services. The surveys are designed to be easy to perform, with a focus on results.
The web-based format makes it possible to conduct the study without placing a strain on the other departments in the organization. Moreover, the standardization of the format means that many libraries across the US and Europe have carried out similar studies, allowing us a unique opportunity to:
- perform national and international benchmarking
- identify "best practice"
- perform local benchmarking
Parts of AU Library have conducted the LIBQUAL survey before. Thus, local benchmarking can be used to measure the ongoing improvements made by the library.
A key aspect of LIBQUAL is the comment box. Over 25% of respondents leave feedback in the space provided at the end of the survey. Experience shows that many different factors are commented on – both positive and negative. These comments help to enrich and expand on the standardized nature of the study.
If you have any comments about this survey, we would greatly appreciate your thoughts. Please send us an email at AULibrary.survey@au.dk
